Terms of service

Last updated: 10/05/2026

Welcome to Arlow. These Terms & Conditions, including our Refund & Exchange Policy and Shipping & Delivery Policy below, apply when you visit our website, place an order, or purchase from us. By using our website, you agree to the terms below.

1. About Arlow

Arlow is a Kuwait-based swimwear brand offering swimwear, charms, and related products through our online store.

For questions, please contact us at:
Email: support@arlowswim.com

2. Product Information

We aim to ensure that all product descriptions, images, sizing, and pricing are accurate. However, actual product colors may vary slightly depending on screen settings and lighting.

All products are subject to availability. Arlow reserves the right to update, modify, discontinue, or remove products at any time without prior notice.

3. Orders & Acceptance

After placing an order, you will receive an order confirmation email confirming that your order has been received. This confirmation does not guarantee acceptance of the order.

Arlow reserves the right to refuse, cancel, or limit any order for reasons including:

Product unavailability
Payment authorization issues
Incorrect pricing or product information
Suspected fraudulent or unauthorized activity

If your order is cancelled after payment has been processed, a refund will be issued to the original payment method.

4. Pricing & Payment

All prices displayed on our website are in Kuwaiti Dinars (KWD) unless stated otherwise.

Payments must be completed through the payment methods available at checkout. Orders will not be processed until payment has been successfully authorized.

International customers are responsible for any customs duties, taxes, import fees, or additional governmental charges imposed by the destination country.

Shipping & Delivery Policy

5. Kuwait Delivery

Arlow offers local delivery across Kuwait. Estimated delivery times may vary depending on location, courier schedules, holidays, weather conditions, and operational circumstances.

Delivery timelines provided are estimates only and are not guaranteed.

6. International Shipping

We offer international shipping to selected countries. International delivery timelines vary depending on:

Destination country
Customs clearance procedures
Courier operations
Shipping method selected

Arlow is not responsible for delays caused by customs authorities, shipping carriers, force majeure events, or circumstances beyond our control.

7. Delivery Responsibility

Customers are responsible for ensuring that all shipping information, including address and contact details, is accurate before placing an order.

Arlow is not responsible for failed deliveries, delays, or additional charges resulting from incorrect customer information.

Additional delivery fees may apply for re-delivery attempts or returned shipments.

Refund & Exchange Policy

8. Hygiene & Swimwear Policy

For hygiene and health protection reasons, all swimwear purchases from Arlow are final sale and are not eligible for return, exchange, or refund once purchased. Please ensure you review your order, sizing, and product details carefully before completing your purchase.

9. Defective or Incorrect Orders

If you receive a defective, damaged, or incorrect item, please contact us within 3 days of receiving your order.

Customers must provide:

Order number
Photos of the item
Description of the issue

If approved, Arlow may offer:

Replacement item
Exchange
Store credit
Refund

This will be handled in accordance with applicable Kuwait consumer protection regulations.

10. Refund Processing

Approved refunds will be processed to the original payment method used at checkout. Processing times may vary depending on your payment provider or bank.

Shipping fees, customs duties, taxes, and delivery charges are non-refundable unless the issue resulted from an error by Arlow.

11. Size & Fit Disclaimer

Customers are encouraged to review the size guide carefully before purchasing. If assistance is required, customers may contact Arlow prior to placing an order.

Arlow is not responsible for sizing issues where the correct item and size ordered were delivered.

12. Promotions & Discount Codes

Promotions, discounts, and discount codes may be subject to separate terms, usage limits, and expiry dates.

Arlow reserves the right to modify or cancel promotions at any time without notice.

13. Website Use

Users agree not to:

Use the website for unlawful purposes
Attempt to interfere with website security or functionality
Copy, reproduce, or distribute website content without permission
Provide false or misleading information

14. Intellectual Property

All website content including logos, branding, product designs, graphics, photographs, images, text, and other materials are owned by Arlow or used with permission.

Unauthorized use, reproduction, or distribution is prohibited without written consent.

15. Privacy

Customer information is collected and processed solely for purposes including:

Order processing
Payment verification
Shipping and delivery
Customer service and communication

By using this website, you consent to such collection and processing in accordance with applicable laws and our Privacy Policy.

16. Limitation of Liability

To the maximum extent permitted by law, Arlow shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our liability shall not exceed the amount paid for the purchased product.

17. Kuwait Law & Consumer Protection

Arlow operates from the State of Kuwait and aims to comply with applicable Kuwait laws, including electronic transaction and consumer protection regulations.

Nothing within these Terms & Conditions excludes rights granted to consumers under mandatory Kuwait law.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Kuwait. Any disputes shall be subject to the jurisdiction of the competent Kuwait courts.